Carphone Warehouse Nightmare: O2 Customers cannot upgrade to iPhone 3G
This is personal and of course pretty much peed off about the whole iPhone 3G rubbish now, ok I might be blowing off a little steam but come on what I am about to tell you is pathetic.
I got up this morning and went down to my local O2 store where of course stood in the queue for about an hour, a staff member was at the door only letting a few people in at a time which is a good idea.
After some time went buy I heard within the crowd in front of me that they only have a few Apple iPhone 3G handsets left, so thought what the hell I will walk down to Carphone Warehouse which is literally a few shops away.
I was in seventh heaven seeing that only 8 customers were queuing up, so far so good. Even though there were only eight customers in the Carphone Warehouse store I was still waiting around in the queue for an hour and 15 minutes, but hey it was worth (well I thought it was at the time).
Anyway to cut a long story short I got to the counter where I was being seen to by the branch manager (Said that on his badge), I said I want to upgrade to the iPhone 3G please.
He said “Can I take your surname please sir” so I gave him that, he then said “Can I have your postcode please sir” and after doing so was asked for the mobile number I am using on my current iPhone, I did this and was excited.
Now comes this crap bit, I Apple iPhone 3G is sitting on the counter right in front of me, and of course it is running through my mind that I am so close to owning the brand new handset.
Next thing he does was looks through his management manual or whatever the booklet was and then tells me “Sorry sir we have some bad news for you”, I of course was worried now. He said “You cannot upgrade to the new iPhone 3G if you are an O2 customer”.
I asked him why not, I have been standing in the queue for over an hour to be told I cannot upgrade.
Yes I was kind of fuming, the bottom line is readers is that if you bought the current iPhone with Carphone Warehouse you can get the new iPhone 3G, but if you bought your current iPhone with O2 you CANNOT go into Carphone Warehouse and get the iPhone 3G.
This is totally pathetic seeing as the two stores are connected.
Please let us know if you have had similar troubles?