iPhone 3G Customers Cripple O2: Activation systems suffer
Yes there have been many problems and I was included in one of them today (See Here), many O2 customers have reported today that O2’s activation system crashed this morning, we here at Phones Review was there to witness this; they seemed to be having troubles.
Before I go into this news, we must say that O2 Staff at our local branch managed quite well considering the demand, come on you have to take your hats of to them. Some branches obviously cannot cope as well as others.
One reader in West London reported that the manager at their local O2 store said that their computer system for activating the new Apple iPhone 3G handsets has crashed, and this will be the same for all other O2 stores across the country.
Forumistas on hotukdeals reported similar problems in the Midlands and across the country.
Many customers are furious that they are waiting in queues for so long, many customers said can they come back and get their iPhone’s later, but O2 are operating a first come, first served program.
Some O2 staff members re-considered this as they were confronted by angry customers, the store manger at the London store let customers fill in some paper work and take their unactivated phones.
O2 surely should have seen this mayhem coming, they have had long enough to realise the demand for these phones, what surprises me is in some Carphone Warehouse stores where the are selling these phones only had two staff, yes two, which is pretty pathetic.
The O2 activation system crashed which tells me their server could not cope with the pressure, they should have upgraded to bigger and better servers for days like today.
Except, according to O2 there is no problem. No problem at all, according to a spokeswoman we tracked down, who just happened to be in the mobefirm’s Oxford Street store. The activation system was up, and had never been down and average transaction times were taking 20 minutes, which was perfectly normal, the spokesperson said. “Customers are coming in and out,” the spokesperson said. This may be at least half right.
The latest news update: Apparently O2 activations take up to 20 minutes per customer.
If you have been queuing, we want to hear of your experiences please.