Now like many of you I connected my Apple iPhone to iTunes for the all new iPhone 2.0 update, I clicked the update button and everything started to run smoothly.
I carried on working whilst the update was processing and thought “Yes” everything is looking good, ‘WRONG’.
ITunes timed out and lost connection half way through the update, now my iPhone is saying on the screen iTunes and slide for emergency. Now that is a right pain in the ass as I have nothing on my phone.
The whole iPhone has been wiped clean which means no music, no contacts basically no nothing. I keep trying to connect to iTunes and still cannot get connection with them.
This tells me that iTunes cannot cope with the demand for iPhone 2.0 firmware update, today has been a pretty crap day when you think about it. Go onto Carphone Warehouse to be told after an hour they cannot upgrade my phone because I am an O2 customer (Read story here).
Please let us know if you are having any problems connecting to iTunes please, scroll down to the comments area below and tell us of your troubles or indeed if you have been successful.
I am having the exact same issue.
I have EXACTLY the same problem as you. Any ideas of next steps? I am on hold with Apple as we speak (for half hour so far).
I have the exact same problem. I don’t know what to do now. I’m really annoyed. It’s so love/hate with this phone!
Yep same problem here. Iphone = dead. Do you know any solutions?
Same problems here. Upgrade to 2.0 went fine - downloaded and installed onto the iPhone. Now, my phone is wiped and when I try to connect it to iTunes it told me it “timed out.” It did that for an hour, now it is telling me “We could not complete your iTunes Store request. A secure network connection could not be established. Make sure SSL 3.0 or TLS 1.0 is enabled in the Internet Options control panel, then try again.
Lame.
Now it is restoring backup
Yes, 2 iphone users in our office having the same problem. we can’t even revert or redo the update. our phones are currently doorstops. in all the excitement we broke one of our cardinal rules… DO NOT UPDATE THE DAY OF RELEASE! ugh!!
what to do?!
yeah I have the same issue. I called in to apple and they said just keep trying.
Mine can’t connect to the Apple iTunes store after the update (error -9838). Now I have an unusable phone - not good since it’s my business phone. Thanks apple. I’d have rather waited if I’d known I can’t even USE the phone because you’re likely overloaded. Jobs, sell that G550 and buy some more servers.
I just updated my iphone this morning also and is doing the same thing. when I try to sync to itunes i get a message saying “We could not complete your itunes store request. the network connection was reset”. my internet connection is working perfectly fine. i dont know what the problem is. If anyone can figure out how to fix this please email me at Prop3L@aim.com. Thank you
I had the same problem. My phone is stuck on the emergency page trying to connect to iTunes. I’m hoping it’s a result of the increased traffic to the iTunes store and not something more serious.
Mine is stuck “Accessing iTunes Store…” I have been able to access the store the normal way through iTunes, but on the iPhone section it is not completing the process.
I have the same problem!!!!! AT&T even.. idk whato to d
oh yeah… This is a nightmare. My SIP phone isn’t working for some reason (firewall related) now my iphone doesn’t work… What crap. This update should have been made available yesterday to current users. IT WOULD HAVE SOLVE THIS WHOLE MESS!
Yes I am having the same problems. I got the message that I needed to restore after the 2.0 update failed. I restored it, but now I can’t get onto the iTunes Store to set it up all over again.
Whilst standing in the queue at 5am for the Iphone me and fellow customers made a few predictions includung:
*The initial O2 server would crash and
Itunes would crash from high demand for the firmware update
Turns out we were right. My mate just text me saying he’s having the exact same problem with his. My advice, be patient especially if you didn’t take the insurance option!
i am having the EXACT same problem. glad to see i’m not the only one!
Yes, I am having same issue. iTunes read “Accessing iTunes Store…” while phone is in cradle…and nothing happens. Have “slide for emegency” on iPhone screen. Been on hold with Apple support for 22 minutes now.
The same happend to me alls i can do is make emergency calls from my phone. And it wont let me connect to itunes don’t know what to do now. Please Help
I have the same problem, and I’m getting quite upset right now. I didn’t know that it was going to wipe my phone completely, previous upgrades haven’t…. It tells me that they cannot complete my iTunes Store request… and just sits there with error(-9838). How long do I have to sit here and wait I wonder. =( Makes me feel a bit better to see it’s not just me, but irritates at the same time to see so many ppl are just stuck sitting here WAITING FOR OUR UPGRADE!
I am facing the exact issue. I called AT&T and they said its Itunes fault.. This is quite a bad customer experience from a company that claims to be the good daddy for all techies out there
keep unplugging and replugging the cable from phone… so it makes itunes store attempt to activate… eventually the itunes store will restore everything!
just did it and it finally came back to life!
good luck… maybe itunes store is too busy?!
Yes, I have the same problem also. This is with a standard iPhone upgrade from within iTunes (7.7 of course), on Windows Vista if that makes a difference. I waited until the 2.0 upgrade was available from iTunes and started the upgrade. Everything seemed to go OK. I got balloon messages saying drivers were loaded OK.
Then suddenly there was a message saying “We could not complete your iTunes request”, exactly as you stated in your blogpost. I tried to connect many times, both on Windows iTunes and on my Mac iTunes. So far, nothing.
I can reach the iTunes Store on both machines, but my iPhone claims it “cannot complete your iTunes Store request.” VERY frustrating as I did everything right the Apple way. My iPhone has never been jailbroken or unlocked.
Update: I rebooted the old MacBook and tried it again and it just started working like nothing was wrong. Everything was restored shortly after this. Hopefully everyone elses works the same!
I rebooted my Windows Vista computer but it did not solve the problem.
Well I unplugged it, and now it’s actually trying to connect to iTunes, rather than just saying immediately that it can’t. So, hopefully it’s on the path to working again… thought I’d post that real quick, I’m sure I’m not the only one refreshing this page to see any new posts. lol =)
i just got thru to the itunes store but it says:
“iPhone activations are unavailable at this time.” I have a screenshot
I got a screen after plugging and un plugging for a minute that said apple is not activating new phones at this time try again latter I dont have a new phone to activate I HATE YOU APPLE
I just got the same geekygirl this is making me very mad.
is there a reason that it says the time is 3:37 pm on my last comment it is 8:41 where I am at
Thanks Apple. You are a bunch of jerks. Look at this long line of ‘happy customers’. You screwed us all. Next time, after my contract runs out, I’m getting one of your competitors.
I had this problem earlier. It is NOT necessary to unplug the cable. If you click on iTunes store you can see that it does connect.
Then click back on your iPhone entry and iTunes will attempt a new re-reconnect.
Eventually this worked for me.
Ok, Mine worked. It restored, connected to iTunes… seems all is well now, my stuff is syncing right now! =) WHEW!
I say its just soo busy right now, it’s gonna take a lil while to get it complete, I’ve been at this for about 30 minutes already. Good luck to everyone else out there, I know this sent me into a panic whirlwind. =)
Nightmare! Now I’m without a phone. I’m a US AT&T customer. Apple screwed up hardcore.
This is BULLSHIT! I’m expecting an important call!!
Dustin — It is a UK website, so that’s their local time. I am in US (local time 10:47) and after many pluggings/unpluggings and clicking from iTunes Store to iPhone, my phone still cannot connect.
I’m also a US customer & I think iTunes is overwhelmed right now. Just keep trying by clicking on some other folder in iTunes, the click again on the iPhone device & iTunes will attempt a reconnect.
It did eventually work for me, so dont panic!
ok ty I will keep trying although i do not see the back button
still better then any other phone i have every owned and i love apple and would get out of computer industry if i had to work on pc’s! people always hate you when your on top!
45 minutes and stilll going…
hey e6 pull stevev jobs unit out of your mouth we are all trying to get our great phones working thanks to the wonderfull update
hey e6 pull steve jobs unit out of your mouth we are all trying to get our great phones working thanks to the wonderfull update
Same Problem, No Phone, Restarted with no help, US User, Unhappy….
I thought i was the only one i have an ipod touch but, when i ask for the update for the ipod touch a error pops up and says “iTunes is temporarily unavalible, please try agian later”. i ben trying to get it for 2 hours now and i am ready to to punch someone in the face. i just wanted to enjoy playing games and other stuff on my ipod but i cant do that cuz stupid itunes. at least they could do is email me and say they are having problems and tell me whats wrong that would be good for alittle bit.
and now its telling me that 1.1.4 is the current version, ARE YOU KIDING ME!!!
Me Too ! Glad to know I’m not alone.
well im at least a little relieved that all its ganna take is patience……… :-/
So for those US Iphone users, jut to recap… if you got it working, you downloaded itunes 7.7, updated to 2.0 software, then it went to the emergency contact only on the phone, and then when you try to pug it in it says “Could not complete your request, the connection timed out” who got it working from this point and how? Just by trying to reconnect to the itunes store by clicking the iphone icon in itunes?
I’m stuck in the same boat, with an iBrick.
No update, no way to revert. It’s a personal phone, not a business phone, but still, I have several NPR shows I wanted to hear in the car.
When it comes to upgrades, I never learn.
KEEP TRYING, I FINALLY GOT THROUGH! THANK GOD!!
dustin… replace your immaturity with some computer common sense… our phones are working better then ever right now. PATIENCE… like everyone says.
also, maybe you should just sell it and buy something else. this way you don’t go on this blog.
all the best! LOL
Cooper -
I am a U.S. iPhone user who fits the profile you described.
I have been continuously clicking on and off of the “iPhone” tab under the “Devices” subsection - trying to get past the “connection timed out” screen.
After doing that for hours, it just magically sync’d and is currently “restoring iPhone from backup.”
Maybe there are only a certain amount of people that can be activating at the same time, so keep trying maybe?
Did the folks who got it working, is it indeed the 2.0 and are all your contacts still their along with everything else, ie pictures?
Thanks Jonathan
Cooper…
Yes, it restored everything and is now working as it should
I HAVE THE SOLUTION!!! I had the exact same problem. I just got off the phone with apple and b4 i could let him talk i took one guess at what was the problem. It seemed i was correct. THE SERVERS ARE OVERLOADED. Everybody is trying to update and when u have millions of ppl trying to install and update at one time….well u see what im saying. Im at the same point like everybody else. My connection to itunes times out. Not because of my connection but because the servers are so busy. They said technicans are working on it now but the only advice they could give is just keep trying. I have work in about an hour so chances are im leaving with no cell phone. Hopefully things will die down and we can all update later on in the day.
So this is how i handled it. People should give it a try if theyd like. I was getting the 98 error. Then I downloaded from itunes apps on my computer a free program. Then i clicked on it and clicked over to my iphone. I then got a -4 error. I went back and deleted the free program from the apps on itunes and clicked over again to my iphone. It thought fora long while but then it restored! Who knows… it may be worth a try. I am very happy right now. Good luck to the rest of you!
This is really sad to see Apple look as dumb as Windows!
More importantly I am without a phone and losing business calls. Cupertino, We have a problem!!
FYI…if you are having problems with the 2.0 update and need a phone desperately, go buy an AT&T GoPhone. The cheapest one is like 20 bucks and you can take your sim out of your Iphone and put in the GoPhone and that will give you a working phone…at least until this chaos gets sorted out.
Hey apple maybe you fucking idiots should look at what other companies do for example when going to a download site they have a line so there servers dont get overwhelmed and says you have 5 minutes before your download begins instead of going thru this shit everytime something new comes out!!! oh yeah even free phones have mms pull your head out of your ass APPLE
I had the same problem. I kept clicking on and off of the iPhone tab. My phone is now updated and working fine.
i think everyone is having this problem. can apple do nothing right???
Same issue. Going on 4 hours. Feel violated. Apple was a rising star in my book. This brought them back down to earth. So frustrating.
Same problem, i get “itunes cannot connect to itunes store”
urgh!
Well at least it is something simple and will fix its self! Guess I wil be with out a phone today and hope this crazyness is better by tonight.
WHY?!?! No one told me the don’t download on release day rule. Now I’m screwed. I sure hope it restores everything back to normal. Is it a total waste of my time to be sitting here on hold with Apple?
EXACT SAME PROBLEM
yes, totally agree christina… and Casey suggested that current iphone users should have had this available 1 day prior to save on heavy traffic… great suggestion… apples not perfect for sure… but who is besides our friend Dustin.
ps: i made that rule up because i’ve been burned before… just got anxious to try new apps right away.
Evil!
Worked fine for me.
Yes the fucking apple morons……………..
Aaarrrggghhhh
Didn’t need this today (as I’m sure nobody did). At least I have an explanation.
I agree with posters, I’ll never update close to release again.
Mine is working now, and it is awesome. The App Store wildly surpasses my expectations. This is so cool.
i thought i was alone, it keeps saying your network connection timed out… brilliant ay. nice one apple. i guess leaving it for a while is best.?
mine finally started working after 2.5 hours. but now its saying “no signal detected. signal is required to complete activation.” does this mean that it wont activate now? idk why i wouldnt have signal, i always have signal where i am (my house)
My phone only makes emergency calls. Why does Apple time after time put us through this with updates. It’s academic, how can you sell X amount of iphones and not have the hardware to support them?
ok, i did activate, but now my phone is extremelly laggy. anyone know why?
Yea, when I bought my iphone I didnt check the spec. that precisely regarding mms and video recorder, gps and umts Didnt think that something so common and normal for a mobile would be missing.
Bloody apple assholes..
Realised that I’m one of those stupid consumers !!
everyone just wait a few hours man. i have been trying since 5.00, it is now nearly 7.00 and still not working!
piece of shit
does anyone know if this deletes ur contacts???? cuz it wud be propa annoyin to put all those fuckers bak on.
i dont have them saved on itunes.
haha apple. ohh dearrrr
Same problem for me…what the heck are we supposed to do??
dudes
buy an iphone 3g
already has the software on it
no worries
haha
I have been at it for 3 1/2 hours so far with no joy. Can anyone beat that?
If i throw my PC out the window and smash my iphone with a large hammer, will this help / speed up the process?
Let me know if anyone has tried and what the consequences were.
Starting to run out of patience………..
Yes I can beat that 5 hours it is 12:40 pm I started this at 7:30 am and still no luck I would like to punch steve jobs in his face right now.
buying a new 3g phone wont work either idiot the activation servers are FUCKED so shut the hell up
What a massive cockup…
I would defend Apple to the last degree… however this is unforgivable. I need and want my phone back NOW!!! ARRRRHHHHH!!!!!
okok calm down dustin haha
6 hours since 9 am
whoever said to keep unplugging it and plugging it back in, THANK YOU! It works everyone! try it.
my update won’t even come up for downloading. i’ve plugged my iphone into itunes 3 times in the last 15 or so hours and nothing has come up. i downloaded the newest itunes but still nothing. anyone else having this problem or know what to do to be able to update to 2.0??
I’ve been trying since 10 am… its 2:30 i am really pisted off…
Mine finally started to activate after hours waiting but now there is a message in the handset…
Main Title: Sync in Progress
Sub Title: Activation Alert
Message: No Signal detected. Signal is required to complete activation.
However, in iTunes it is “Restorig iPhone from Backup…” one painful green bar every 2mins…
It just this second done it for me.. good luck everyone!
Yay… it works now!!!! keep trying people… good luck!
Hey Ive been trying to fix this problem for bout half an hour. Ok what I did was i clicked on the store menu in itunes and then clicked authorize computer. It logs you in to your itunes account. ANd a few minutes later my iphone kicked in to gear. Hope this was helpful.
keep unpluggin and plugin… seems to work faster
Same problem here!
mine works nowwww
hahaha
now im happy agen im guna go have a wank
shhhh
haha soz to anyone who i offended by sying tht
but o well
get a life init
Does everyone have this lengthy restoring from backup operation???
Is everyones restore taking forever?
Charilie is right it didnt work until I sing in… for some reason
the reason i suggested repeated unplugging replugging works is because each time you do that it forces itunes to attempt a connect… if you luck out and that split second YOU happen to connect when the server has just completed a connection from someone else in the world then,… well then you jump right on. I don’t think the other method of clicking in itunes works because its not fully reinitializing. (i’m not a tech guy but this worked for 2 people in my office today)
good luck… still dig apple stuff
e6 from the usa
I am so frustrated. i am a loyal apple customer. i bought the now $200 phone for $600. i did the update at 9am this morning and i am getting message that my restoration was lost. i have a very hard time believing Apple can orchestrate a massive 500 application product launch along side a huge physical product release and NOT know the loyal early adopters from whom they have made most of their profit are being hosed because they are not a priority. GRRRRR Heather
It finally worked. You do have to keep retrying.
I had the exact same problem. Everyone is! Look>
http://www.wral.com/news/technology/story/3190322/
I was able to fix phone problem without much headache booting on the mac side of my MacBook Pro and syncing on that side. No problem.
But All my data is gone! Contacts. Email. SMS… Everything.
Nice Job Apple
If your iPhone has been bricked by the 2.0 update, here is what I did to fix my iPhone.
http://ebrind.com/iPhone/index.html
Cheers!
Ringtones, don’t tell me you can only buy them
Got to wait until I get home.
Keep clicking on library back to iphone. It will eventually work. I did it for over 2 hours and it finally worked.
i had the same problem and had a dead iphone for a large part of the day.
i did it this morning, it wasent working so i gave up
i came back this afternoon, gave it another shot and it worked
the thing is that the activation took awhile
the network is extremely clogged causing these issues
i got it at 12:24 at night.
and than itunes tells me to restore my ipod and guess what came up another error what a suprise! error 2003 if anyone has any way to get out of recovory mode or how to back track so it doesnt have to restore post back here. i am not good with technological tearms i think my ipod is bricked?
LISTEN UP ….. IVE TOTALLY FUCKED UP MY IPHONE! I HAD 1.4 UNLOCKED AND WANTED 2.0 UNLOCKED…. MY IPHONE IS NOW DEAD BUT IM WAITING ON THIS…. http://www.iphoneunlockuk.com/ DUNO IF ITS ANY HELP BUT BASICLY IT WILL UPGRADE U TO 2.0 UNLOCKED AS WELL IVE ALREADY PAID FOR MINE. SO IM WAITING TIL IT COMES OUT WHICH IS TOMORROW.
So those of you who had the slide for emergency going on after the firmware was downloaded….what did you do or what had to happen to fix??
anyone have any answers on what to do when your phonce says ‘emergency calls only’ after downloading itunes 7.7?
unplug it and plug it in itunes agen to restore it
init
I’m in the same boat. I never had a problem with it until they had their big upgrade to 2.0. Thier folowup patch did nothing to help, maybe that was the final blow, or was it apples latest upgrade?. It started with the phone freezing up, then I had to keep resetting the network setting to get mail and the net. Then the apps went on strike. Next and final blow was it lost all my music and videos on the ipod.
I decided to do a complete restore. It took 2-1/2 hours for itunes to download that. I started at 8:00pm. By 10:30 it was backing up and playing with firmware and preparing to restore and whatever else it was up to. I went to bed, but got up and checked on it about an hour later. Good thing because I had to “allow” it to do something, It then went into the “restore” mode. I went back to bed. I got up about 3:30 am to check on it and all that was up was the itunes library. So I figured it was done. It did nothing to the phone. No music, apps kpet crashing. I plugged it all baqck in, thinking I could resync it. All it brings up is the “Set up new iphone/restore page.” Not wanting to start from scratch I hit the continue button and it restarted the “restore”. I went back to bed. I got up at 5:30 and the green bar was 1/2 way through its process. with the mouse arrow I marked where it ended and proceeded to get ready for work. By 6:40 it was still in the same spot, obviously stuck. At 7 I pulled the plug. Thought I would redo it after work.
I couldn’t get rid of the green battery on the phone and it wouldn’t bring anything up, turn on or turn off. Hoding both buttons I got it to bring up the apple logo, then shut off. Now I have nothing. A 500 buck paperweight…more than 500, if you include the monthly payments and all the music and apps I purchased.
Apples discussion pages had some good ideas and possible solutions, but geez for the money that is involved with this thing it would surely be nice to spend my time using it rather than fixing it. I don’t know how tonight’s venture will turn out, but if it doesn’t I will definitely bring it to their genius bar and let them deal with it or insist on a new phone…though since so many really are having a problem, it may be the itunes latest upgrade, or the apples upgrade or patch since it was working fine before their big improvements.
Methinks our little apples may have worms.