In its 2008 Wireless Customer Care Performance Study - Volume 2, J.D. Power and Associates have recognized Verizon Wireless for providing the industry’s highest ranking customer care.
The J.D. Power and Associates study was based on 11,000 wireless subscribers who contacted customer car via phone, online or in stores within the last year, and provides a detailed report on a semi annual basis on wireless provider customer care performance.
Based on their studies responses the highest ranked in overall customer care performance came out as Verizon Wireless.
Executive vice president and chief operating officer, Jack Plating, said: “We are pleased that this latest study agrees with our belief that Verizon Wireless offers the best customer experience in wireless. We know that our customers expect an outstanding experience when they call us, walk into one of our stores or deal with us online. We will continue to work to deliver the best customer service in the industry and to not only meet our customers’ expectations, but to exceed them.”
Source – slashphone
