On Friday June 19 I went to my nearest shopping centre so I could get my new Apple iPhone 3GS only to see a small queue outside O2, so I decided to go to Carphone Warehouse.
There was only one person in Carphone Warehouse in Westwood nr Broadstairs (Superb straight to the counter), I said to the lady behind the counter “I would like to have the new Apple iPhone 3G S please”, she said “Yes sir we have these in stock” (Superb again), I mentioned to options: Option one was I wanted to upgrade from my iPhone 3G on contract to the new iPhone 3G S and option two was the Pay & Go way.
The lady asked for my debit card and asked me a few questions like “What was my address” and “What was my phone number”, after about 8 minutes she said that she could not give me an upgrade and that they did not have the Pay & Go option either, oops to Carphone Warehouse one customer down.
Maybe Carphone Warehouse will read this and explain to me why O2 could give me these options but Carphone Warehouse could not, she typed away on the computer and it was a case of Little Britain ‘THE COMPUTER SAYS NO’. O2 once again comes up trumps and now I have the Apple iPhone 3GS 32GB White
Carphone Warehouse are not offering the iPhone on pay as you go at the moment due to stock issues, this will be why she said no. I’m sure she must have provided you with a more substantial information than no.
Possibly because carphone warehouse staff are generally muppets? I’ve NEVER had a good experience of using them, and I’ve given them at least 3 attempts to “convert” me to a CW customer. I think the problem is that there are simply too many phones/networks/tariffs for the staff to grasp, or become familiar with? My experience of them is that I generally know more about the products than they do, which doesn’t inspire confidence.