Phones Review

Galaxy Nexus on Verizon signal problem, update fix coming

Under: Phone Software, Samsung, Verizon
By:Debbie Turner | September 16th, 2012

If you are the owner of a Samsung Galaxy Nexus on Verizon then there’s a chance you could be one of the many people who have been affected by a 4G LTE signal problem that leads to difficulties sustaining a connection. This issue has been widely discussed on forums and has led to some users seeking replacements, only to then find the same problem occurring. If you’ve been affected by this then the news today is promising as the Verizon Galaxy Nexus smartphone looks set to receive an update that will fix the signal issue.

This problem has been a major bugbear for those affected and there’s been a lot understandable frustration at the inability to keep a 4G connection for more than a few minutes at a time. Droid-Life reports that some Galaxy Nexus Verizon customers received several replacements before finally getting a Galaxy Nexus without this problem and it seems there are murmurings that the devices at fault are version I515.10. Step forward Best Buy as leaked documents have been obtained indicating an OTA update to fix this problem will be issued within the next few days.

Don’t get too excited about the possibility of this being the 4.1 Jelly Bean update though but it does look as though Samsung has found a way to at least give device users a decent LTE connection that doesn’t keep disappearing. The leaked Best Buy document talks about people returning Galaxy Nexus’s to stores and that Samsung has discovered what caused the issue. It goes on to say that the OTA update will be pushed out within days.

Droid-Life also reports that some Galaxy Nexus boxes at Best Buy already have a sticker on them saying ‘updated,’ so if you’re thinking of purchasing a Galaxy Nexus it’s worth bearing this in mind and making sure you receive an updated device.

We’re interested to hear from readers who have encountered the 4G LTE problem on their Galaxy Nexus phones on Verizon. When you receive the update to fix this issue perhaps you could let us know if it solves your problem?

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  • Tom

    I bought my Samsung Galaxy Nexus at Best Buy in late August. The box has the “updated” sticker, but I still get the dropped connections. Is my sticker for a different update?

  • Hudson Riley

    So disappointed. I bought the GNex within a month of it’s release and it was almost perfect. Last month, it decided to take a dip in the pool and Asurion sent me a refurb. Refurb wouldn’t connect to the network at all. Called Verizon to troubleshoot, then had to call Asurion and they sent me a new (unrefurb’d) GNex. Well, the new one won’t hold a connection for more than a few minutes at a time and constantly drops calls and won’t send texts. I really hope this update comes soon so I don’t throw the damn thing in the ocean. So frustrating since my original GNex was nearly flawless. I’m avoiding the back and forth of continuing to have Asurion send a replacement, since apparently all of the newer models (1515.10) have this issue. Why is Samsung taking so long to release this fix???

  • Justin

    Purchased phone directly after release. I have had 3 replacements, each have the same issues. I have no pending updates and I am on hold with Verizon right now to try to switch the device for something better.

  • Chris

    I have the Galaxy Nexus, and can’t connect to a certain number of a very good friend I keep in touch with. If I take the sim out of the phone, and put it in another, it calls him, but not from my nexus. Its so annoying though.

  • Turbo

    D.O.N.E. with Verizon after this contract. Unfortunately posting comments on articles nor pasting emails between customers and Verizon itself does anything to release any sort of information.

  • http://www.facebook.com/RichardMetzgar Richard Metzgar

    My phone has this problem

  • JayVeeLee

    Very soon i am going to duct tape my samsung galaxy nexus to the big ole oak tree in my yard and turn my Remington 12ga shotgun loose on it. Then i will have my peace.
    To think i gave up a perfectly working Blackberry for this. Its beyond disgusting.

  • http://www.lenallure.com L e n a

    i love my galaxy nexus but i do have this problem. got the jelly bean update although the problem seems to persist. :-/

  • Will

    Owner of a Samsung Galaxy Nexus Google phone. At the moment I’m at Canterbury, Kent and on some days (like today) I will have no signal for periods of time. I thought maybe it is because of the provider I’m with (T-mobile) but now I think it may be to do with the phone…hopefully this will be sorted soon.

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