UK O2 outage anger grows users threaten to leave
We all rely much more on modern technology these days in our busy lives, and when something goes wrong besides being frustrating, it can also be extremely inconvenient as well. Back in July customers of UK mobile phone carrier O2 were left with no service for a long time, and yesterday many users had the same issues again. With yet another O2 outage the anger is growing with many users that are now threatening to leave the company.
We told you yesterday about another network glitch that had left millions of O2 users without any service, or an intermittent one. It seems most users have now seen their service resume but it has left a bitter taste in the mouth coming so soon after the downtime back in July.
Many of our readers are understandably really angry about the situation with some even considering of leaving going to a rival operator. O2 themselves said the problem had been identified and eventually fixed, but the outage continued for many users late into last night, which the company put down to high phone use during the “rush hour” early evening period.
One of our readers though called David stated he had no coverage in his area from 7pm last night, which goes against O2’s comments. Late last night O2 told Sky News that the service had been fully restored, and again apologised for the network outage.
When a spokesperson was questioned over any compensation being paid to those affected, the reply was that the first priority was to get users service resumed before carrying out an investigation into the issue.
The downtime is being blamed on one of the carrier’s network nodes that help connect and manage mobile traffic, which the company is stating is a different problem that caused the downtime back in July.
There will be many O2 customers looking to get some compensation, but its currently unclear if there will be any coming though, and for some it may be too little too late and decide to move to another network.
Will you be leaving O2 after this latest issue?