Phones Review

iPhone activation required error hits iOS 7

Under: iOS, Software
Date: October 6th, 2013

iPhone activation required error hits iOS 7

Since iOS 7 was released there have been a few problems, and one of the major ones was to do with iMessage. However, iPhone 4S, 5 users are now getting the iPhone activation required error, which means they are locked out and cannot use their device.

Product Reviews has brought this to our attention after they received an email from an iPad 4 user, they said that they could not activate their device and received an error message. This is when Product Reviews decided to look at their iPhone 4S running iOS 7 beta Gold Master; they also got the iPhone activation error message saying, “Could not activate iPhone”.

If you look at the screenshot below via PR, it says in a nutshell that the iPhone could not be activated and the reason for this is because the activation server is temporarily unavailable. To try and fix this problem, users can connect their devices to iTunes to activate, if the issue persists then contact Apple support.

The source above also reports that when you connect the iPhone or iPad to Apple iTunes it will prompt another message, which basically said iTunes not being able to back up the iDevice because a session could not be started, obviously because the iPhone or iPad being locked out.

Phones Review cannot check this because we are not running iOS 7 Gold Master, we are not getting this issue on our iOS 7 public version. We will keep in contact with PR to see if they come up with a solution. This is a problem hitting some betas and those with public releases in some circumstances, Phones Review would love to hear from those that are getting the ‘could not activate iPhone’ error.

Please let us know if you are running iOS 7 beta software or public release version, we would love to know if you are seeing the activation server temporarily unavailable message?

iPhone activation required error hits iOS 7

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  • Nikheel Rajman

    Tryed unlocking my iPhone 5 running ios 7 GM this morning and I also got a activation error

  • targettor

    Getting exactly the same problem with my iOS7 beta Gold Master on iPhone 5. I have a registered develper ID and my phone’s ID is linked to it. I haven’t solved the problem yet.

  • LOG1E

    was running beta downloaded 7.0.2 and “option” updated and fixed my phone (must of got in early before the crash) but my ipad 2 cant activate

  • purple

    Got this error on iOS 7 Beta.

    Restored my iPhone to see if it would fix it.
    Nope :(

  • retroblue

    Just had this appear on my 4S … iOS7 GM (pre-release install).

    The only thing that’s changed, is I reset my iCloud backup’s pictures backup, as it was over 5GB, and I recently installed Mavericks to one of my machines. Is this only affecting people with dev accounts or multiple AppleIDs?

    So, no phone today. Guess it’s going to be a nice, quiet Sunday :P

  • damian

    Woke up this morning and both my iPhone 5 and iPad 2 (running iOS 7 beta, registered developer account) are down

  • Napper66

    Same here iPhone 5 and 4s both with beta are locked out but unable to be activated.

  • Jack

    Yep, I’m locked out of my phone as well. Connected it to iTunes but wasn’t able to back up the device because a session could not be started. Thanks a lot Apple.

    • Butch Crosby

      not a problem if you’re a developer. If you hacked the iOS7 beta you have only yourself to blame.

  • Alister H Rae

    My I phone 5 running iOS 7 is not working, when I connected to I tunes I got an error box saying I could not restore because I phone locator is switched on? I cant switch it off as my phone is not activated? What on earth is going on?

    • Discit

      Same here with my iphone4. itunes error says I need to turn off “find my phone” from the phone itself first, before restoring, but the phone’s activation screen won’t let me turn that off.

  • Leo

    This happened to me last night on my iPad 2 – running iOS7 GM. Have tried many times to activate with no success. My iTunes says that “The software on the iPad “xxx” has expired and must be updated to a newer version. I’m not sure how I’m supposed to do that without delving into the device management tools. That’s what I’ll try next.

  • Anna Marie Jacobs

    Yep, this happened last night and it’s still down today. Most frustrating thing ever.

  • romario

    iOS7 beta is expired. You need to manually download new 7.0.2. from your developer account and restore via iTunes 11.1.1

    • Jordan

      hi Romario, do you know why i keep getting error (3004) whilst trying to update it to 7.0.2? i have iTunes 11.1.1

    • rogervalade

      Worked for me.

  • Leo

    Thanks, romario. Downloading now.

  • Leo

    Appears to be working (fingers crossed). Remember to click “option” while clicking “Check for Update” in iTunes. ;)

  • nicolaballotta

    same problem here! please find a solution, I’m without phone in foreign country! :(

  • EJ

    Where can I download the new 7.0.2?

  • Irfan

    I suffered from this problem got it resolved… Been to the local apple store and a few ppl had this issue. All had developer ios7 build. This officially expird today. Restart your phine to DFU mode and have itunes restore it

    • Discit

      I couldn’t get DFU mode to work for me, but recovery mode (just holding down the home button as it was booting up then plugging it into itunes) worked great, for me at least.

  • Alister H Rae

    I have just done a system restore, my cloud backup seems incomplete, lost all my app’s and some standard app’s are missing ie contacts, any idea how to get my apps back?

  • nicolaballotta

    I downloaded firmware 7.0.2 for iOS 5, but no way to restore. iTunes said that my firmware version isn’t compatible…

    • targettor

      There is a 7.0.2 version for iPhone5,1 and one for iPhone5,2.
      Are you sure you’re using the right one?

      • nicolaballotta

        I’ve tried with both, no way

        • Discit

          Do the recovery mode restore posted by Kayla and others.
          You don’t need to worry about firmware versions. When you do the recovery mode restore, let iTunes automatically download and install the current version for your device.

  • Kaitlyn

    I have the final beta of ios 7 on my iphone 4s. I have the activation error as well. When trying to restore in itunes, it says that it can’t do it because “Find My iPhone” is on and needs to be shut off. I can’t shut it off because I’m locked out of my phone. After putting the phone into DFU mode, it says my phone is not compatible. I’ve tried multiple things from Apple Support, including adding hosts on my MacBook Pro and still cannot get into my phone. HELP.

    • up

      same problem any solutio??

      • Discit

        Kayla posted a solution above to this exact scenario. I tried DFU mode too, but you need to do the “recovery mode” restore for this, and it will update you from the beta to the current ios7 software in the process.

        • Kaitlyn

          Mine actually would not do it in recovery either. I first had to open Terminal and create a new host file. I then had to download the correct ipsw for my iPhone and update the software by holding “option” when clicking update and choosing the downloaded file.

  • targettor

    My iPhone is now working again!
    Downloaded 7.0.2 as a file & used iTunes (press “Alt” key while starting iTunes on Mac) to update my USB connected iPhone from that file.
    All my data is still here after the update. (Photos, mails, Adress Book)
    @dbfa47717b7edb2f95718f6779374777:disqus : thanks a lot!

    • Eric

      Where do I download 7.0.2??????

      • Discit

        Just an update –
        Doing a recovery mode restore, like Jakeb and others have recently posted, bypasses the “turn off find my iPhone first” error, as well as automatically updates to newest OS without worrying about firmware versions.

    • Discit

      If you activated “find my iphone” it will not let you, at least it did not let me. Itunes just keeps saying to turn off “find my iphone” from the phone’s control panel, which you can’t get to anymore…

  • haley

    when another update comes out, will downloading 7.0.2 manually make our phones crash like this again, or is this the real update and not a beta version?

  • Prudhvi

    Hi,

    I’m running the beta version and presently I’m seeing the same error!
    What can I do to overcome this?

  • Will

    We keep buying them because “they just work”…..

  • Kyle

    i am running the bata version and am seeing the same error too!

  • jedmerrill

    Same problem! Thanks for addressing. Looks like targettor below found a solution!

  • Jakeb

    Hi, I got the error while normal use yesterday. I unlocked my iphone 5 and all of a sudden it restarted and gave me the error. I am in the middle of contacting apple support but they are full of these cases right now. I was in a chat with an apple care specialist who was in the middle of telling me how to delete “the .ipsw files” on my computer, WHEN THE CHAT DISCONNECTED….. That was the first step to fixing it he said after he knew I had a backup from the day before. So the first step again is deleting the .ipsw files from your computer. I will provide more information later on in my chats.

  • jedmerrill

    The message is misleading, because the problem is not that Apple’s activation servers are slow. That’s the symptom. The problem is our beta software is out of date, and it is all “out of date” at the same time, thereby overburdening the activation servers, too.

    Only developers should be having this issue. If you were never a developer and never had the beta installed, it probably is the activation servers, so keep trying or “contact Apple support.”

    • Jakeb

      And for the majority of us who are having this problem because we downloaded the ios 7 beta while NOT being developers, are sol too.

      • jedmerrill

        Search Google for iPhone5,2_7.0.2_11A501_Restore.ipsw (Sprint) or iPhone5,1_7.0.2_11A501_Restore.ipsw (AT&T/Verizon). Download it, if available. That is the current version. Then find your phone in iTunes and hold down Alt while clicking Check for Updates and select the ipsw file. Make sure you have the most current version of iTunes.

        • jedmerrill

          After following these steps, mine was stuck on a screen that said “Verifying iPhone software” for about five minutes, but then said “Updating iPhone software” and proceeded to fill out half of the on screen update bar.

          Then it said “Verifying updated iPhone software” again for five minutes, “updating firmware” for about 30 seconds as the line went all the way to the end, “Verifying updated iPhone software again”, and then iTunes said the phone would now restart. The restart had another line… About two minutes holding my breath, then a real restart, and the phone works fine.

          It does have an updated Activation screen, however, so don’t panic. You’ll only have to enter your password this time, and it immediately starts to set up iCloud, etc.

          • Jakeb

            Guys if you have a back up of your iDevice with itunes and your itunes is updated to 11.1 then use the steps i have listed in a newer post.

    • Discit

      I’m not sure this works if you turned “find my iphone” on, even for developers.
      The locked activation screen won’t let you turn “find my iphone” off, but itunes won’t restore it either, for some reason saying you need to turn off “find my phone” from the phone itself first. It’s a closed loop for some of us I think, unless we can bypass the activation screen to turn find my iphone off, or tell itunes to restore it even though it’s turned on.

    • Discit

      - update –
      The solution Kayla posted above will update you to the most current version of IOS, without needing a developer account.
      Start your phone in recovery mode, holding down the home button, then connect it to iTunes and follow the prompts to restore it.
      This should work, even if you are getting the annoying error telling you that you need to turn off find my iphone from your phone first, when you darn well can’t, with the activation screen blocking you. You should be automatically put in iOS 7.2 with the activation server available again. I think a bug in the old software is trying to activate it incorrectly, causing a catch-22 if you had find my iphone turned on.

  • Kayla

    My iphone says activation required but when i connect it to my itunes and restore it I cant restore because it says “cannot restore, Find iPhone is on” But i cant turn it off bc i cant get into my phone, what do i do?

    • Discit

      Please follow the steps me and others did to restore your phone in recovery mode. This bypasses the “turn off find my iphone first” error others are getting trying to update via itunes, and automatically puts you on the current software.
      I’m not sure what if any data you will lose, but it will be better than a dead phone.

  • baker

    how do i fix this ??

  • Jakeb

    EVERYBODY! I have found the easiest solution (only use this is you HAVE A BACKUP ON ITUNES, or generally dont care about losing information on your device) The back up is recommended because this WILL restore your i device.

    Connect your USB cable to your computer but not to the iPhone, iPad, or iPod touch until step 3.

    Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.

    If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.

    While pressing and holding the Home button down, connect the USB cable to the iPhone, iPad, or iPod touch. The device should turn on.

    Note: If the image of a battery appears, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again. If you don’t see the Connect to iTunes screen, try these steps 1 through 4 again.

    iTunes should automatically open and display the following message:

    “iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes.”Note: If iTunes not open after two minutes, please open iTunes yourself.

    Use iTunes to restore the device.

    Then update and restore your iDevice from a back up you have made.

    GOOD LUCK ALL

    • Jakeb

      BE SURE YOUR ITUNES IS UPDATED TO 11.1
      to check: open itunes, go to top left of your screen click on the iTunes drop down and then “check for updates”. Update and restart it before doing these steps. OR IT WILL NOT WORK.

      • Michelle

        OH MY GOD I LOVE YOU SO MUCH RIGHT NOW! You just fixed my phone, i’ve been trying to do this for 3 days now, thank you.

    • jedmerrill

      The alternate solution below does not do any harm to your data, though it may not work if your phone did not have enough room to install new software in the first place.

      • Jakeb

        yes, but this solution is a lot simpler for the general public who are having this problem. Most people who have used their device have connected in to itunes or the computer to charge etc and it has backed up. For example: I got lucky and connected it the day before the error and am in the process of backing it up now after fixing the issues.

        • jedmerrill

          I agree it is simple, but from experience, iTunes backups are questionable. They may be corrupted for a variety of reasons, as happened when I first installed iOS 7 Beta. I lost 20 GB of data that day, but if there is no high value data or save files on your phone, try it.

          Now I back up both to my computer and to iCloud before beginning a Beta install, but iCloud backups take a long time, and it is too late to do that for people who are stuck in activation mode.

      • Jakeb

        after about 5 minutes, my iphone 5 has been restored and is now on 7.0.2 instead of the beta 7.0 and i have complete access of my iphone with all of my data intact.

    • Simon

      Thanks, this worked for me :)

    • Simon

      I found that after performing the steps above I then had to repeat the process (ie. Switch off phone, disconnect USB, hold ‘Home’ button and plug-in USB cable. I then had the option to restore the iPhone. Please be warned that it restored to factory settings so unless you have previously backed up the phone you may lose all your stuff :(

  • Discit

    Sorry for posting this twice. “Moderation” would not let me post a link to Apple’s support page I used to help.

    I figured this out, for me anyway. The activation lock screen would not let me through, telling me that the activation server was unavailable and to try to activate through iTunes. When I connected to itunes, it told me the OS on my phone was expired and needed to be updated, but would not let me update it.

    I did not see where in iTunes to “activate” the phone, and a restore would not work, telling me to turn off find my iPhone first from the phone’s control panel, which I could not do, since the screen was locked.

    This is how I got past it:

    I followed instructions on getting the phone into restore mode, and then let iTunes restore it automatically to the current OS version.

    1. Open itunes.

    2. Unplug your phone. Turn it off, holding the power and then using the off switch that pops up.

    3. After it’s powered down, hold down your “Home” button on the front of the phone.

    4. Plug it back into iTunes, keeping the Home button held down until it gives you the phone screen saying to plug it into itunes, different from the regular phone screen.

    5. Let the home button go and follow iTunes steps to let it restore the phone. No need to figure out the correct download/ipsw file. If you do the recovery-mode restore steps from apple’s support article (which this did not let me link), it should find the right software for you and update it automatically.

  • Dave Tonn

    Yup! Sure am. Going on 16 hours now.

  • Nikki J

    Running the IOS 7 beta version and have been locked out of my phone for almost a day. Same error as what you described above.

  • Richard

    Yep- just got the ‘activation required’ messages since last night. In addition the last update wiped out my wi-fi and the only solution apples Genius Bar offered was to fork out $200 to them to fix their glitch to my otherwise working phone. So frustrated and now I don’t have a working phone or device.

    • Discit

      People have posted the solution here.
      Hopefully if you were using Beta ios7 you have a backup are are comfortable restoring.
      I could not restore at first because I had “find my iphone” turned on. Doing a recovery mode restore fixed it though.
      1. Open iTunes and get your cable ready.
      2. Turn your phone off, using the power button and slider.
      3. Hold down your home button on the front of the phone, then plug your phone in. It should automatically turn on with a connect to iTunes display.
      4. Follow iTunes steps to restore your phone. It should automatically update you to the live ios7 build in the process.

  • alex

    yup, me too. cant acces contacts, diary, apps, nothing. at least i managed to get my photos out!! for a company that earns as much as a small country, you would think that i could speak to someone on a Sunday!!

  • ChristinaaaNoel*

    I had this problem around 10 oclock last night. I am a Beta User and have been trying to download the GM for over 2 weeks now, but can not seem to find a file compatible with my mac (all for windows…odd, i know). Anyways, i managed to fix mine, and my 2 sister’s phones, in about an hour each. JUST BE PATIENT WITH IT!!!

    first off, if you phone is not backed up, prepare to lose all your stuff.
    if you have “find my iphone” you’re also in for a little bit of difficulty.
    If you use iCloud, you should be fine if you have done a back up recently.

    first thing you need to do is go update your iTunes. it should be 11.1.1 software.
    next, plug in your phone to your computer and once iTunes reads it, go to your device and attempt to back it up, if you are really worried about it (but it probably will not let you if you are locked out like i was). The next thing you need to try to do is click “restore iphone.” if you have find my iphone, you are going to get an error message that says you cannot restore you phone until you log out of find my iphone. This was put in place so that people could not restore a stolen phone. if you do not have it, it should just begin to restore your phone back to the factory settings. once it is complete, you can restore your back up to your phone (iTunes will ask you to log into your apple account and then proceed to ask you if you want to restore from iCloud or a back up on your computer; chose whichever you have).

    If you’re one of those lucky people that has Find my iPhone, BE PATIENT!! while your phone is still plugged into your computer, hold down your lock button and your home button until your screen displays an iTunes icon, an arrow, and a USB icon. once it shows this, unplug your phone, wait about 3 seconds, and plug it back in. When iTunes reads your device again, try again to restore your iPhone.

    Keep doing this until you get a message that says something about “it could not restore” you will know what message i am talking about because it will say at the bottom “more information” or “ok” click on the “more info.” and it will pull up a web page. keep it open to refer to incase you are still having trouble. Go back to iTunes and click “ok”

    Your iTunes is going to do one of two things. It is either going to tell you that you need to update iTunes again (even if you already did at the beginning). if it does this, just go ahead and update it again.

    If your phone still isn’t restoring, repeat the process of holding down the two buttons until the “Plug into iTunes” icon message comes up. remember to keep your phone plugged into your computer while doing this, then unplug and reconnect after about 3 seconds. Once you do this, your iTunes should day that it has recognized a device in recovery mode. follow the messages, allowing it to continue restoring. you should see at the top of iTunes (where is says what song it playing) a message that says “extracting” or “installing”, something like that. THIS IS GOOD. this means that the restore is finally working. it may take about 15-20 minutes, but just let it do it, and then it will ask you to log into your apple id and ask you which back up you want to use and all that!

    I really hope i helped, because i know how frustrating it can be!!

    Good luck to you!
    Christina

    • Jordan

      Hi christina, i have been trying for almost 10 hours now, my problem is that as iTunes finishes ‘Extracting software’ i get Error 3004 pop up. i have tried everything suggested and was wondering if you had any tips? thank you

      • ChristinaaaNoel*

        I sure hope you got your phone working again! i believe the 3004 Error was what i got when my iTunes told me that it needed to be updated (even though i had already updated it). i just kept trying and it eventually did not do this.

        • Jordan

          Hi Christina, I managed to finally do it on Wednesday afternoon, it turns out my laptop hosts page must not have been contacting the apple servers correctly so I just borrowed a friends laptop and it worked perfectly first time. Thank you for the guide on how to do it!

    • nads

      i think this actually worked.. thank you so much

    • Søren

      Hi there. This did not work for me. I am – like Jordan – getting the 3004 error from iTunes.

      No matter what I try, I get this error.
      I’ve tried DFU, Downloadmode (itunes icon), and normal mode where the phone is on.
      I have tried both letting itunes download the latest iOS and downloading it myself and installing with the shift-click trick.

      I am using iTunes version 11.1.1.11. (lol)

      • Søren

        Never mind, I fixed the 3004 error!
        In my windows hosts file, I had a line with an apple server. I deleted that line, rebooted my computer and it worked! (in recovery mode)

  • kiasdfjo

    People have posted the solution here.
    Hopefully if you were using Beta ios7 you have a backup are are comfortable restoring.
    I could not restore at first because I had “find my iphone” turned on. Doing a recovery mode restore fixed it though.
    1. Open iTunes and get your cable ready.
    2. Turn your phone off, using the power button and slider.
    3. Hold down your home button on the front of the phone, then plug your phone in. It should automatically turn on with a connect to iTunes display.
    4. Follow iTunes steps to restore your phone. It should automatically update you to the live ios7 build in the process.

    This works everyone!!!

    • Khaja Ali

      Thanks a looooooootttttttttttttttttttttt.

      It works.

      Thanks again

    • Dwayne Sloan

      This worked perfect ! I’ve been down all day.. Thanks man

    • Joe

      Thank you so much!!

    • Preston

      Awesome…thanks for being a rock star!

    • Jeff

      So this works if you willing to restore your device from backup or totally restore it to factory defaults.

      if you dont have any backup and don’t want to wipe out your device, see my comments up. :)

      • Nebuer

        where are your instructions ? please I don’t want to loose all my files on my phone !! :(

    • ME

      Worked great…. Thank you!

    • Squid

      THIS WORKS! Hallelujah!!!

  • betavictim

    The biggest problem I’m having is that my phone no longer registers with iTunes since this started. I tried two PCs, both with the latest version of iTunes, but I can’t get any love. I’ve repeated the DFU steps repeatedly, and nothing. Suggestions?

    • shayan

      I am also having the same problem. I have “Activation Required” on my lock screen and can’t access phone. Also, it charges when plugged into wall, but doesn’t recognize when plugged into computer/itunes. HELP

  • Sheepsblood

    Turn Off Phone

    Go to iCloud (Find my Phone – click all devices – click iphone (MUST be showing OFFLINE (grey dot) – click remove from account)

    Put phone in Restore MODE> Restore As New

    If you have a back up, Restore from backup

    **************************************************************************

    iCloud Asking for previous user name?

    There is a FIX for that!

    1. Rename appleID Back to old AppleID

    2 .Sign out of device on that account

    3.rename account back to the appleID they want

    4.verify new appleID

    5.login to device with new ID

    6.Create new backup on device (settings -> iCloud -> Backup -> Backup Now)

  • simrat

    Call apple and get them to help you with a share your screen. This helped me get my photos on to my computer because i havent backed up since january

    • Kabafin

      How could you reach anybody on sunday? Very interested on how you could save your images. I also have not backed up my photos and i just come home from holidays with tons of photos :(

  • Sheepsblood

    Doesn’t register? Do you mean won’t Authorize?

  • leigh the king

    Beta releases and GM’s are intended for devs, for those looking for quicker access to the OS before release clearly didn’t understand what they were doing before participating in no doubt cracked iOS7 software, fools! oh and what has iMessage and other bugs got to do with this, i wouldn’t class an expiration date of preview software a problem with iOS7, seriously these tech reporters are getting worse

    • chadbag

      Uh, the betas and stuff have not expired and this is affecting real honest Developers with real honest iOS 7 versions downloaded from Apple through the developer portal. My development iPhone 4 and two development iPad minis are affected by this. Very annoying.

  • Angela

    Running ios 7 beta and am getting this message.still haven’t been able to activate my phone….

  • Emanuele Cesena

    Same problem… in the middle of testing my new app (spoiler: @theneeds) my iphone has become unavailable! :(

  • Ger Hartnett

    The key point mentioned below is to make sure you disable find my iphone before you start the process. I didn’t and at the end of the 7.0.2 update I got “could not be updated…unknown error occurred”. Then I had to factory reset and restore from last backup 1 week old.

  • Andre Gouvea

    using public v7.0.2 on iPhone 4s keep getting a error to authorize my computer.
    I’ve done that but still not syncing. followed all apples instructions to resolve this but still no luck.. any advice?

  • simrat

    Okay so my phone just turns on in the middle of the update. What should i do?

  • Sheepsblood

    If your phone is in RESTORE MODE it will not go to the start up screen or anything else. When Update complete in iTunes you should see an Apple with a progress bar ….

  • SULI

    ALL YOU HAVE TO DO IS UPDATE TO 7.0.2 AND THEN SIGN IN. DOWNLOAD THE FIRMWARE OFF ONE OF THE LINKS ON GOOGLE

  • katie

    What if I never even downloaded Find My Iphone?? It juts keeps telling me the activation server is temporarily unavailable even though i don’t have the app…

  • katie

    Mine also says the 7.0 is the current update.

  • doug

    I’m having the activation problem too.

  • benjipc

    I am using wifi iPad 3 with iOS7 GM and am having this problem.

  • enne

    I had the problem. I could not re active my cell phone last night since I had ios7 try out version before. I took to Apple store and they fixed it.

    • jolo

      did you have to restore your phone

  • I NEed Help

    how do i update it? it won’t let me get in so…

  • jess

    I am also having this problem and was running the beta software.

  • strohtennis

    I had beta Goldmaster running. Got this error. Went to Verizon, they were told that I should activate with iTunes version 11.1. I have version 11.1.1 and it still won’t activate. Going to the Apple store tomorrow.

  • JoWe

    I’ve had this problem – irritating!

  • vicky

    stupid apple, the apple store is going to be crowded tomorrow. how idiotic is this??? How can they mess up big time??? I havent been able to use my device since 3 days now , so annoyed >=[

  • Jacob Schuler

    I have a Dev license and I still have the same problem so it isn’t because people used unauthorized betas.

  • Jamie Fresh

    I’m getting the same problem as well. Anyone got a solution?

  • rom_j

    Same problem here

  • Joel Ray

    Same thing here :( Got multiple issue trying to restore and update . Even tried in dfu mode but then itunes does not recongnise the device ! This is bad Apple not good form!

    edit – Anyone else receiving a 3004 error when they use a iPhone3,1_7.0_11A465_Restore.ipsw file to restore ??

  • Zouhair MAHIEDDINE

    I am running iPad mini iOS 7 GM seed. Same problem.

  • frenchguy48

    I spent 2 hours on the phone with Verizon and apple support Sunday afternoon and they tried every known trick including those mentioned here. Apple finally kicked the issue up to “advanced tech support” and they refused to get on the line with me. They told the tech to tell me there is heavy traffic and try again later. That was 15 hours ago. Have tried dozens of times and still no activation.

    • Alejandro

      I got in contact with them sand they told me to just wait. I don’t think they now that its the software and not the server.

  • Ali Yalçın

    Hi, first download ios 7.0.2
    Then open xcode and connect your phone to your Mac.
    Select your phone from the Devices tab.
    then restore to ios 7.0.2.
    And the problem is solved

    • Joel Ray

      windows users still buggered though

    • lindsey

      how do you download iOS 7.0.2 to your computer?

    • Indeed

      This does work indeed – however you’ll have to restore through itunes not Xcode (and you must have the most up to date itunes).

      Also you’ll lose all your data assuming you didn’t back it up.

      Seems to be the only way to unbrick your phone at the moment.

  • avis

    Same here. This is so annoying.
    My iphone 4s is saying I cant restore my phone without deleting find my iphone.
    I cant delete find my iphone without going into my phone.
    Any suggestions?

  • mikey448

    hey, my phone was previously running on ios7 beta 6 and now my phone also leaves me with an ‘activation required’ message, is there a way i can get around losing all of my data on my phone since i have some very important files on there?

    • Tuấn Quang

      Hey guy
      I’m using ios 7 beta 6 like you, but, yesterday, my phone noticed “Activation Required”.
      I tried so many things, such as restoring ios 6.1.3 ( Also ios 6.1.4). But ITunes always say ” The Iphone could not be restored. An unknown error 3004″
      I really don’t know why.
      Please help me. Thank you so much!

  • Phil McKrackin

    If your a developer, enter DFU mode, then restore from the latest build on the developer site.

  • Jeremy Kaye

    I’m getting this error as well

  • GorrillaMan

    I would like to briefly tell you the story of a friend of mine, an old man in his late 80’s somewhat forgetful and nearing the end of his life.

    His treasured iPhone 4 routinely upgraded to IOS7 but for some reason the upgrade failed and the iPhone was bricked. Myself and a colleague set about trying to help. After some searching on the internet we decided to go through the restore procedure – which we did. Having done so we were unable to activate the phone because it had at some time in the past been associated with an iCloud account. The email address that it hinted to us was long defunct and he was unable to remember the answers to his security questions – or maybe he had entered them incorrectly in the first place – we will never know.

    Next stop – Vodafone helpdesk: “We can’t help you, if you upgrade your contract you can have a new phone.”

    Apple helpdesk: “Security questions please……? That’s not what we have here – sorry we can’t help you.”

    It is easy for a tech company like Apple to dream up a security strategy which seems bullet proof to tech savvy people, but a lot of real life iPhone users aren’t that. Just like my elderly friend who is now distressed and confused that he can’t have his iPhone back, and to be honest, he can’t afford a new one. It would be easy to prove that he is the rightful owner – he has been paying the monthly bill for years – so what is the problem?

    Even if the upgrade had been successful I have my doubts about the morality of forcing such a radical upgrade on the general population of users. There will be many users, who like my friend may be elderly, or otherwise lack the capacity to cope with such a radical change to their iPhone and for whom a phone is a lifeline, or in some cases a treasured possession and their only source of comfort and security in life. Now stolen from them by one of the biggest, most powerful and most arrogant companies on the planet.

    • Joel Ray

      My happy thoughts go to your friend sir :)

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