Samsung facing consumer backlash over Android 4.3 problems
There is no doubting Samsung has been responsible for some great smartphones over the last couple of years but the company has been tarnishing its reputation recently, and Samsung could be facing a consumer backlash over the ongoing Android 4.3 update problems.
The last few weeks the Internet has been awash with news about various problems that have been affecting owners of the Samsung Galaxy S3 and Galaxy S4 after installing the Android 4.3 Jelly Bean update. Both versions of the new firmware was pulled by the company and despite reports to the contrary no fix has been released for the Galaxy S3 at the time of writing, while some users are seeing a new version of the Galaxy S4 Android 4.3 update.
Despite this new version many users are still reporting the software contains problems such as battery drain. The biggest complaint that many owners of the handsets though is the silence from the company, although it has commented on its UK Facebook page and confirmed it is aware of the problems with the operating system on the Galaxy S3 and that they are working on a solution.
But reading through some of the comments we have received from users and those on the UK Facebook account for Samsung many are unhappy at the amount of time a fix is taking. Many feel that Samsung is ignoring them with many claiming that despite buying a number of Samsung smartphones in the past, in the future they will look elsewhere.
Many have commented asking about any information about the whereabouts of the new update for a fix to their problems, but so far there has been no further comment from the company. At the time of writing there is no sign of the Android 4.3 update for our unlocked version of the Galaxy S3, but once it is available we will download the software to report back on how it performs.
While Samsung can look forward to selling millions of new smartphones in the coming months, some consumers at least could be thinking of looking at rival manufacturers for their next smartphone.
Update: The Android 4.3 firmware has been released again for Galaxy S3 more details here.
Will you purchase another Samsung smartphone after these problems with the Android 4.3 update?