Many of our readers have sent in comments about the issues with cracked keys on their Sony Ericsson S500i mobile phones, what we want to know have you had any luck getting the problem sorted out and do you still like the phone. We have many comments including this one below from “hello” which reads –
Several buyers of SE’s new models W580 and S500 have been affected by cracked keyes after a short period of usage.
The problem is that the key surface cracks after only a short period of usage of the phone. SE confirms that this problem exists.
– We have had a couple of these returned to us, says Mattias Holm at SE to Mobil.
How many phones that have been sold with this fault present or that risk to be affected, Holm can not give a precise answer on.
– Its not a big issue, says Holm.
If they have changed the manufacturing process after the fault has become known he does not want to answer either. Holm only states that those phones the company now delivers fulfils SE’s own quality requirements.
Those who have a phone with cracked keys only have to return it to one of SE’s service centers and the phone will either be repaired or replaced
– They are covered by the normal warranty, says Mattias Holm.
Please do let us know of your problems and please do let us know the outcome