Google Voice under investigation by FCC
In the ongoing problem with Google Voice, the FCC has said they are investigating to see if Google has violated telecommunications laws with their internet phone service which is refusing to connect several calls to rural areas reports the WSJ.
The federal Communications Commission sent a letter to Google on Friday asking Google to explain how their Google Voice app works and just why it is blocking calls. The FCC investigation comes on the back of complaints from a group of bipartisan lawmakers and iPhone carrier AT&T.
The complaints ask the FCC to look into the service which blurs the lines between web and traditional telephone services. However, the FCC determines the service as a traditional phone service and thus should be regulated like one and call blacking is prohibited by the FCC.
Rick Whitt, Google’s telecom and media counsel has stated that the service isn’t a traditional phone service due to it being a free app for the internet, and also said that the service blocks some rural area calls due to high costs.