We had a comment sent in by a MR A about a Carphone Warehouse Manager and a HO employee who have apparently been pretty rude, so we thought this one should be seen by all our readers as an article and not a comment.
Obviously we read all comments sent in by our readers and we thought you should read what MR A had to say, we here at phonesreview.co.uk always listen to our readers and of course if Carphone Warehouse wishes to answer this compliant then please do so.
What MR A Wrote:
To the Carphone Warehouse Employees, I can’t believe how a manager and a HO employee can be so rude to your customers.
To call a customer stupid and accuse them of slagging off your company is just terrible customer service, which goes along with everything I have experienced with Carphone Warehouse. I bought my iPhone contract form CPW and my girlfriend bought her iphone contract from O2, I have received numerous scam calls and obscene text messages from sex-line style numbers.
My girlfriend has never had any such calls or texts, so this seems to be a problem when buying a contract from CPW only even if it is not directly your fault. Ideally we consumers should make a point to always go direct to the service provider (O2) and not deal with box shifters like you.
However some people will have to deal with you and surely you should be advising them on how to deal with these calls if they receive one, I would have expected to see a response like: ”We CPW are aware that some third party companies have found a way of contacting some of our customers with Contract phones. This is in no way solicited or condoned by the CPW. Please be aware that we are working on a solution that should bring an end to these calls. In the meantime please feel free to call your local branch where a member of staff will be happy to assist you in how to deal with such calls safely. Please accept our apology for any inconvenience this has caused you and thank you for your continued custom.”
To Chris and The Store manager why don’t you put your contact details up on here so your managers can back up what you are saying. As I think these comments show the exact problem with CPW and that is obvious.
They employ absolute idiots who have no idea how to do their job properly.