Partner Care Team Reorganised by O2
The word is O2 is looking to build and maintain stronger long term relationships with their dealer and distributor partners and to this end has restructured their Partner care team reports an article over on mobilenewscwp.
O2 Partner Care originally considered of 2 teams that looked after all of O2’s partners, but has now been split into 6 ring-fenced smaller teams consisting of 5 to 6 employees supporting 3 to 4 partners, and new deals with calls and complex e-services pertaining to those particular partners.
Steve Croft, O2 partner customer service advance team manager said, “We’ve listened to partner feedback and acknowledged a mini support team is the way forward and something our partners truly value.”
O2 has said that as a result of these changes the focus on the stronger relationships will be based on trust and fairness and will allow for productive calls out to partners.