We here at Phones Review receive many emails per day, and today we thought we would share this “Customers BlackBerry Complaint” one with you. We are totally fair when we publish these sort of articles and any compnay that is mentioned within this customers review are more than welcome in having their say. Please read the following and then do comment.
Customers BlackBerry Complaint
I purchased a Blackberry Bold 9900 in November 2011, through Vodafone, on a 2-year contract, just before the Blackberry server crash. I had trouble setting it up initially as I couldn’t get the Blackberry ID sorted, but I did manage to speak to someone at Blackberry who helped. For the first few months it worked fine so there was no need for any customer service.
Alas earlier this year when I plugged in the lead to the computer, the phone started asking me for a ‘device password’ and I had 10 attempts before my phone was completely wiped. I spent a couple of hours searching the Blackberry website for a customer support number to no avail. What website has no phone number, other than one that does not want to hear from it’s customers?
My problem was not answered by the ‘frequently asked questions’ and I was about to be left stranded, until I found somewhere a contact number — horrahh! I called the number and was diverted to the United States — spoke to a chap who basically said ‘tough’ and that a device password was set when I received the phone, and that number was unknown to Blackberry and there was nothing he could do to salvage any data (unless I paid a small fortune for extra contract support) – so I had no option than to go ahead and wipe my phone.
Wiping my phone meant losing ALL my photos (which I was trying to upload in the first place), ALL my address book, ALL texts and ALL emails and email accounts. Lo and behold, the same events happened to me this morning, and I have lost ALL my data.
Blackberry has no support here in the UK. They do not care if their customers have problems. I am with Vodafone who have been as helpful as possible but they are unable to help me further. I am now left with a contract that will cost me £400 to terminate so I am stuck with this rubbish phone for the next 14 months, with the fear of being asked for this phantom ‘device password’. Everytime this comes up I will lose all my data. How can a company operate by selling merchandise with NO customer service?????
If anyone can help me with either bypassing this device password, or getting around the Vodafone contract so I can ditch this phone then please help — I am at my wits end!
Once again, please do comment below