The BlackBerry Z10 and Q10 were the first smartphones launched running the new BlackBerry 10 operating system. The former is an all-touch device, while the latter has a physical QWERTY keyboard. They have both been available for a few months now so we thought it would be interesting to share some Mega survey results with readers regarding device satisfaction.
The huge survey was conducted recently and involved 41 questions, so there’s a lot of detail to go into. We’ll look into some of the highlights from the survey, and first of all we want to look into overall customer satisfaction for BlackBerry 10. When asked how satisfied owners were with their BlackBerry 10 phones, 50.80% answered ‘very satisfied’ followed by 34.75% saying they were ‘satisfied.’ 11.57% said they were ‘somewhat satisfied’ and only 2.89% said they were ‘unsatisfied.’
Breaking those results down further, owners of the Z10 were slightly more satisfied than owners of the Q10. The survey also looked into BlackBerry Z10 vs. Q10 customer satisfaction split into various individual categories. For the hardware design for example, 66.16% were ‘very satisfied’ with the Z10, while a very impressive 73.90% were ‘very satisfied’ with the Q10.
There was a huge disparity in the results when asked about battery life of the two devices though. Only 9.78% of Z10 owners said they were ‘very satisfied,’ while a much higher 48.46% of Q10 owners classed themselves as ‘very satisfied.’ 17.89% said they were ‘not satisfied’ with the battery life of the Z10, compared to only 3.92% saying the same for the Q10.
Many aspects such as the camera, responsiveness (speed), web browser, OS, display quality and more elicited very similar results. Unsurprisingly, given its physical QWERTY keyboard, when asked about typing experience the Q10 produced a higher amount of owners who were ‘very satisfied,’ with 82.23% giving that response as opposed to 64.49% saying the same for the Z10.
One area where BB10 seems lacking though is with apps, as there was far less satisfaction here. When asked about app selection only 8.30% of Z10 answered that they were ‘very satisfied,’ although 35.00% said they were ‘satisfied.’ For the Q10 only 8.03% answered as being ‘very satisfied,’ with 26.15% being just ‘satisfied.’ The survey participants stating they were ‘not satisfied’ with app selection amounted to 20.84% for the Z10 and 30.60% for the Q10.
A similarly less impressive result involved the BlackBerry Link Desktop Software with only 8.03% of Z10 owners saying they were ‘very satisfied,’ and just 10.73% of Q10 owners saying the same. Those who answered ‘not satisfied’ totaled 30.58% for the Z10 and 27.51% for the Q10.
Ultimately the survey results reveal plenty of satisfaction for BB10 and the BlackBerry Z10 and Q10 in some areas, but there’s a lot of room for improvement in other areas. We’d really like to hear from you if you have a BlackBerry Z10 or Q10. Do the findings of this survey reflect your own experiences with either of these smartphones? Let us know with your comments.
Source: CrackBerry