O2 network service down prompts complaints page
We do not like to report too much of the same news in one single day, but with the O2 network service down for customers we decided to give you a round-up on what’s happening as well as start our very own complaints page. With thousands of customers affected by the outage it would be good to hear your views on how this issue is affecting you.
Earlier today we reported on the ongoing UK outage with O2 and many are still without data and voice services. As Tesco Mobile and GiffGaff also share O2 masts the problem is also affecting some of their subscribers too. It appears to be a non-geographic issue and not everybody has been affected and as well as complaints we’d like to also hear from those who have their usual services. Although the problem is not thought to be connected with location if you place a comment we would still find it interesting to hear whereabouts in the country you are.
So far O2 has said that the issue that first arose around noon yesterday (Wednesday) and relates to a network system fault and the O2 service update page here tells how the company is trying to restore service. At 8am this morning an update was posted to say that 2G service has been restored and that a restoration of the 3G service is underway and hopefully will bring data services back as the day goes on. O2 has also said sorry for the inconvenience but a quick glance on Twitter shows thousands of people tweeting their frustration and upset over the ongoing problem. Other advice from O2 is that affected customers try switching their devices on and off during the day while service is coming back.
In another post we informed readers of a possible solution for now that seems to have worked for some. If you want to check that out to try it then please head to our previous article here which explains how to adjust settings and use the 2G service for now instead. However anomalies exist with this solution as it appears to have worked for some people in Kent for instance, but not for others in Bristol.
We know from previous comments already made from readers that this is a huge inconvenience for many of you. Although faults can and do happen, this situation is now into its second day and for many there are still no signs of improvement. We’d like to act as a one-stop shop for your complaints about what is happening, as well as keeping in touch with what is happening around the country for other people. It’s always comforting to know for example that you are not the only person affected by a problem such as this.
If you have anything you wish to say about the outage, whether your service is now restored or not, or how you feel about the time a fix is taking then send us your comments using the box below. Remember it would also be interesting if you could supply your location.