T-Mobile UK innovative HulloMail voicemail service: Abolished premium divert charges to customers

We received a press release via email that might be of some interest to you, this is the latest news surrounding T-Mobile’s confirmation that they have abolished premium divert charges to customers using the HulloMail voicemail service.

T-Mobile confirmed that as of 29 June 2009 it has abolished premium call divert charges to customers using the HulloMail voicemail service.

The move comes after prolonged pressure from the developer and customers incensed at being penalised for opting out of T-Mobile’s own voicemail service. T-Mobile had been the only Telco to levy a premium 17p or 26p depending on your package per minute charge. The change means diverts will be considered as part of bundled minutes.

T-Mobile’s most vociferous lobbyist was HulloMail, the British company whose free downloadable voicemail mobile app for the G1 phone was one of the early star performers on Android Marketplace. Given T-Mobile’s UK exclusivity over G1 Android, boss Andy Munarriz had been lobbying the operator for several months. His calls had also been echoed by online petitions, with customers complaining of being penalised for using an otherwise free solution which was felt to be against the spirit of an open marketplace.

“These days people expect voicemail to be as flexible as any other form of digital communications and our service allows precisely that. I’m therefore delighted that when T-Mobile saw the advantages of our solution and how strongly users felt about it, they agreed to change their divert charge policy for HulloMail users.”

Currently all operators handle voicemail messages in much the same way, with all messages being stored on a central server, offering almost no flexibility in how they are then used. HulloMail plans to “liberate” UK consumers from archaic voicemail usage allowing them to enjoy a fully integrated, free digital “voice-email” experience. Munarriz believes that, where users have a better choice, they should be able to use it.

“It always seemed unfair that our users should be penalised for wanting the best voicemail solution currently available. T-Mobile have shown they are willing to embrace developers who are striving to make mobile usage easier and cheaper, not putting barriers in our way. Hopefully, this is now what will happen.”

For more information please visit www.hullomail.com

Source – brandelectioneering.com

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