AT&T Service Lowest in US says Survey
It doesn’t really surprise that the findings of a recent survey conducted by Consumer Reports the lowest level of customer satisfaction in the good ole US goes to iPhone carrier AT&T, and apparently was the only US carrier to receive below average marks for voice quality reports an article over on pcworld
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Also unsurprising is that the carrier which scored the most marks in the survey for voice quality is rival carrier Verizon Wireless, followed up by T-Mobile and Sprint coming in with average marks.
Poor ole AT&T didn’t score too well in other areas as well such as below average across the board for customer service, although AT&T did at least manage to hit the average bar with their data and text service.
As for the all important area of cost, the survey found that AT&T has the most expensive average monthly cost for 2 line plans with wireless voice services coming in at an average of $86 per month, while wireless voice with data costs on average $126 a month. Although AT&T does hit a high when it comes to the most highest rated smartphone, which of course is the iPhone.
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