T-Mobile Customer Complaints: Android Users Data Allowance Cut

T-Mobile phone users will suffer the data allowance cut set by the company; this move will hit Google Android users the most.

T-Mobile is slashing its mobile data allowance from 1GB to 500MB, this reduction set by T-Mobile will anger many customers and we want to hear from you all. Google Android as said above would feel it the most by seeing the allowance slashed by 80 percent.

Android users were allowed to access 3GB of data each month so by knocking it down to 500MB is huge to say the least, Computer World UK reports that T-Mobile say it will provide a better experience for all its customers who use the internet on their phones.

“Given that data allowance was a driving force in choosing T-Mobile over competitors last year, this is a huge blow,” disgruntled T-Mobile customer Steve Anderson told the BBC.

We would love to know if our readers think that this new T-Mobile move is controversial, O2 made the data allowance cuts last year and now it seems many other are following.

T-Mobile customers who need higher data allowance will be encouraged to set-up a separate mobile broadband plan, YES more money for T-Mobile then. If you have anything to say on this matter we would love to hear from you (Post complaints or comments in the area provided below) , we want to call this the T-Mobile Customer Complaints area.


12 thoughts on “T-Mobile Customer Complaints: Android Users Data Allowance Cut”

  1. will says:

    I pay extra to get 1gb…does that mean my allowance will be cut too?? I have an android phone. What amazes me is that these compnaies have the power to alter their terms of business whenever they please and the consumers are powerless to do anything about it.

  2. Kal says:

    Given that I renewed my contract last year with T-Mobile (24 Months) becasuse they were offering the "unlimited internet booster", does this mean I can now back out of it or get a reduction on my monthly bill because it doesnt apply anymore?

    This is extremely short sighted by T-Mobile and the arrogance to state that: "If you want to download, stream and watch video clips, save that stuff for your home broadband" is shocking. The whole point of having a smartphone is to be able to be online whenever you wish.

    I dont really use a lot of the data for streaming or downloads – the network is far too slow for that and I prefer to use a WiFi connection if available. I do however use apps that may frequently require data connections when in use. A prime example would be for Navigation and Maps software! These apps have helped me out a great deal and now I could potentially be exceeding my limits when needing to complete an urgent journey. Cheers T-mob – taking us back to the dark ages…

  3. Ural says:

    Rofl, this its happening across the pond (Atlantic). If Tmob US decides to follow this trend, Tmob may cease to exist.

    Client defection from T mob Europe would probably lead to Tmob US being sold.

    Definitely not good news for any one.

  4. sarah says:

    Just been on phone to T-mobile, n got nowhere. I have not been officially Informed of the data cut, and told them they were in breach of contract as I should of had 30days notice, and if it was detrimental to me I shud be allowed to cancel contract . T mobile said this is not the case, and to go to their website and email a complaint. Have lodged a complaint with OFCOM too. Absolutely disgusting behaviour from T-Mobile. the ONLY reason I got my Android phone on t-mobile was the 3gb data allowance, that would enable me to use the phones full features.

  5. Ian Bishop says:

    I have been a T-Mobile customer for many years and enjoyed good service but I am disgusted at this which is downright underhand and surely a breach of contract. I do use the interenet access on my phone a lot to watch videos, TV streaming and use Google Mpas on it regularly when I am travelling around London and to and from work. I guess I could pay extra if I really want to continue to do this which wouldn't be so bad if T-Mobile internet service was any good. There are parts of London particularly South of the Thames were their mobile internet service is intermittant at best and sometimes non existant.

  6. Ian Bishop says:

    "On Monday 10th January 2011 we announced that, in line with the rest of the industry, T-Mobile would be reducing its Fair Use Policy for data usage to 500MB a month for all mobile phone customers. Following a further review of our policy, these changes will now be introduced from 1st February, to new and upgrading customers only – not existing customers.

    There will be no change to the data packages for existing customers for the duration of their contract and we apologise for any confusion caused. The revision to the Fair Use Policy is designed to ensure an improved quality of service for all mobile internet users"

    HOORAY 🙂

    1. LUVLY24 says:


  7. Simon says:

    I think it is outrages that T mobile is cutting the allowance. in this day and age of tech advances, surely it makes more sense to increase the allowance as users are downloading more content than ever before….

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