Many customers are complaining about the joiphone VoIP Service, there have been so many complaints about this company joiphone.com mentioning the lack of service, lies and aggravation.
We thought we would step in and help all you customers complaining about joiphone and what we found was absolutely nothing, it seems their website is non-existent, there is no website at all anymore.
Some people have said they have not been able to receive calls for around 40 days plus and were told that tech-guys will have it fixed, well apparently they have not. We want to hear all your complaints about joiphone, maybe they will contact us here at Phones Review and help all those who are having problems.
I think joiphone went out of business, website down, all there phone numbers are down
Service completely interrupted this morning went to call tech support and nothing… no site, no active number, and i paid 2 years up front.
I had my phone work one day and today there is nothing and you can’t get hold of the company either by phone ot their website. I think Jacek is correct, I think they folded along with my $107 (USD).
Does anyone know someone that works at Joiphone? Phone went dead this morning, website down, tech support numbers not working.
Joiphone went down without a warning. All local numbers have been down for the last 3 days.
I had phone service up until last night, 10-10-08, then nothing. Tried to call their service line but could not get through, though at one point I did get an answering machine. But their web site? Gone!
Does anyone at all know exactly what is going on?
The parent company, Hawk Communications, website down. No answer on their phone in Atlanta: 1-770 349-3412
Hawk Communications Llc
3530 Ashford Dunwoody Road
Atlanta, GA 30319
I have caller ID showing up to 10/10 at 2 p.m.
Guess nothing else afterwards. Been with them awhile. I know my number incorrectly shows up as “Hawk Communication” on caller ID so maybe that’s the company responsible.
It’s very annoying.
Here is the parent company for Joiphone:
Hawk Communications Llc (Hawk Communications Llc)
55 Marietta St Nw,
Atlanta, GA 30303-2807
Phone: (404) 349-3434
When I called I got an answering machine
Joiphone is completely out of service as of now not sure whether they will retrieve. Paid for 1 year lost $200 plus. I tried several times to reach them No response. Hope they don’t close like sunrocket voip service ???
They filed chapter 11, out of business, along with Hawk Communication (parent Corp), according to FCC. ALL PHONE NUMBERS ARE NOW GONE! If the company you had, goes under your phone number disappears, again, according to FCC. All you can do is file a complaint, online at https://esupport.fcc.gov/sform2000/formB!input.action?form_page=2000B
the service is back up
I’m back up too. Website is back too. I was typing the letter to my credit card company when I got a call. Wonder what happened?!?
I’m pretty happy with the service so far (since June 08). After a scary 12 hours of absolutely nothing (no service, no website, no support phone, nada), Joiphone was up and running fine by 6:00pm Saturday after about 10 hours of nailbiting.
Their response to my email to support@joiphone.com was timestamped at 8:45pm and said: “Earlier on Saturday we had some network affecting issue. All issues were resolved as of 6PM Eastern.” Not much of a technical explanation, but with service back, not sure I care.
And, yes, from personal experience, customer service does exist by both email and phone. Cheap calls to China are VERY important to us and, after a few glitches when we first signed up, customer service had the problem fixed in a matter of days.
I was also worried that they had pulled a Sunrocket, but not so, thank heavens. My experience with them has been pretty good and I haven’t found anyone any cheaper.
My service was back by the next day as was also a working phone number and accessible website to Joiphone. In this techno-world we live in, glitches seem to be the norm, this may not make us happy campers but, it is reality.
I have used JoiPhone as my primary home phone for over 1 year. I can not say enough good things about JoiPhone. I brought most of my friends and family to JoiPhone and I only get good feedback. JoiPhone even upgraded my adapter to a 4port Cisco router for free. The only time I had issues with my phone was few hours this past Saturday.
Alex
I have never in all of my life dealt with a company that is as full of deciept, lies, and ineptitude. Your service may work great now, like mine did for about 5 weeks, but your time will come…
My service was out for 6 weeks. I could not receive a call from anyone and I could not forward my calls to another number. After 5 weeks, I was told that they didn’t know if the issue would ever be resolved.
Hearing that, I decided to sign up with another provider and transfer my number to them. JoiPhone keeps denying my transfer request and says that I made a request to transfer my number to a different carrier before I made the request to transfer my number to the provider I’m with now. That is an outright lie.
A co-worker of mine has experienced the exact same run around and pack of lies. I have filed a complaint with my CC, the BBB, and the FCC. AVOID JOIPHONE AT ALL COSTS, FOR YOUR OWN SANITY!!!
I only hope I can get them to abide by the law they are bound to and transfer my number, per my request so that I never have to deal with them again. They are unbelievable!
On a side note, this is a direct, word-for-word quote from the JoiPhone Sales department, “In reference to correcting your issue we have procured a shipment of incense which we have been burning for the last 24 hours with the hope that we will get good Chi and a sense of balance in our minds and souls.”
That’s the kind of “people” you’re dealing with.
I can understand Ben Dover’s outrage because I found JoiPhone’s service and treatment of it’s customers/clients ridiculous as well.
I am not going into detail but, suffice it to say after they requested I double pay in order to get my account reactivated I went through the roof. I wrote them and terminated my agreement and closed my account. Meanwhile I am having my credit card company go after them so I can get a refund of my wasted money.
Well, Joiphone service seems to be gone again.. no response from customer service other than e-mail which says they received my e-mail..guess I wait 24 hours to see if service return before I sign up with another provider. I guess I was lucky, I got almost a year of service for my prepaid 107.60 (and 75 for the modem) Still way cheaper than Rip-off AT&T landline wanting to Up me to 65/month for basic service (AT&T: may your stocks drop to 5 cents, your execs get sued, and 1000 dung beatles take residence in your underware). Dammgood thing I have my cellphone!
LOL, I’m with you F Ross.
In short stay as far away from these incompetent losers as you can.
I signed up for a year of service in August and paid in full for a residential line ($8.95 a month at the time) the total was $140.37. This sounds like a good deal right….WRONG.
On Wednesday December 10th they erroneously discounted the number. Now, when you call in or try to call out the recording says: this is an invalid account. Let me remind you this is only the fourth month of a 12 month deal.
I have called joiphone twice a day, every day and sent countless emails to sales@joiphone.com, billing@joiphone.com and cancel@joiphone.com. As of Saturday December 13th, still no service.
Do yourself a favor: In short stay as far away from these incompetent losers as you can!
I use to work for JoiPhone and all they do is cheat customers out of money and the service sucks. Dont every sign up to prepay for service.