The Samsung Galaxy Nexus smartphone was one of the most highly anticipated smartphones and was first launched at the end of last year to huge acclaim. Many Sprint customers were pleased therefore when Sprint announced that it too would release the Galaxy Nexus and finally launched it only a few days ago. However it seems there have been some connection problems for the Sprint Galaxy Nexus although we now have news that an update is on the way.
Many Sprint customers might be just about to head out to get their hands on this long-awaited phone but it’s now apparent that some new owners of the Galaxy Nexus on Sprint are facing issues. Users have taken to the Sprint forums to say that they cannot get 3G connection and only have data via WiFi. Sprint owners already have the lack of LTE connectivity even though the Galaxy Nexus is LTE-equipped as Sprint’s LTE network has yet to be launched. Being faced with connection problems now that they have finally managed to obtain the Galaxy Nexus may just be a problem too far.
The lack of 3G data for some users is a huge issue. We were alerted to the problem by Android Police who tell the story of one of the people unable to get 3G connection. The user involved told how sometimes they managed to get a data connection briefly and the phone then displays ‘Connected’ but that this lasts for just a few seconds regardless of how many bars are displayed. This person has tried toggling the various options under Mobile Networks but still no joy. A quick look at the forums (here and here) shows plenty of others having the same difficulties.
However we can also tell you that Samsung and Sprint have acknowledged a problem and posted that they are working on a software update to sort things out. Unfortunately they cannot not give a date yet but did say that work is underway so that hopefully it will be available early next week. The post ended with an apology.
It does look as though this issue won’t be a problem for too much longer but we’d like to know how you feel about it. Are you a disappointed new Galaxy Nexus on Sprint owner? Has the problem put you off the device or maybe you’re just happy that a fix is on the way? Send your comments to let us know.