O2 UK outage and network service update: A Fix
Update: A possible fix to get O2 UK network again, visit here for more info – update 2 below
Today is Thursday July 12 and O2 UK is having some serious problems with its network, we here at Phones Review are still experiencing call failures so we thought we would go into this a little further and give you the full network update report.
The O2 UK outage has left thousands of its customers without data and voice services across the country due to network issues, the problems started Wednesday 11th. Tesco Mobile and GiffGaff subscribers who also make use of O2 masts have also been affected by the problems. O2 claim that it is not geographic as some customers still have network, please do let us know if you are up and running without issues?
O2 reports that the problem is due to a fault with one of its network systems, we here at Phones Review use O2 UK and we have tried calling out to no avail, which is a great disappointment seeing as we use this network for business and pleasure. Receiving and making calls, as well as sending texts or using 3G data is a no go in Bristol for us.
Twitter is going a little mental today, actors and millions of others are tweeting saying that this is not acceptable and complaining that their service is down.
We looked a little more into this and the O2 service update page said at 05:40 that they are “continuing to drive the recovery of this issue with our support teams and vendors.” They are trying to restore service as soon as they can, if you visit this page here it will give you all the news you need by times. O2’s first message was at 16:45 yesterday reporting that they are aware of the issue with its network, well since this time we here at Phones Review reporting from Bristol UK can say network is still down.
We decided to take a look at O2’s scheduled maintenance plans, and according to its dedicated page between July 14 (10pm) and 15th (6am) this month O2 will be carrying out maintenance to its 2G network between, resulting in the loss of 2G services to sites for up to 4 hours in Croydon, cannot see this happening whilst the current issue stands.
Please do let us know if you are still having problems with the O2 network, please let us know what area you are from?
UPDATE 2: O2 have just put this up online “08:00 – We can confirm that our 2G network service has now been restored. Customers who were affected should now be able to make and receive calls.Our 3G service is starting to restore and customers should expect to see a gradual return of data services as the day progresses.Customers affected may wish to try switching their mobile phones off and on as service returns.We are sorry again for the inconvenience this has caused some customers and can provide reassurance that we continue to deploy all possible resources, and will do so until full service is restored.”