Vodafone Rotterdam fire and customer dilemma

There has been massive disruption for Vodafone network users in Holland over the last few days after a fire affected the service for over one million subscribers. The fire occurred last Wednesday causing disruption that lasted several days long but Vodafone now says that service is virtually back to normal.

The fire took place in a Rotterdam facility, destroying network technology and leaving around a quarter of Vodafone Netherlands customers unable to make calls, send texts, or use mobile Internet in the last few days. On top of that many Vodafone customers travelling to other countries over Easter were unable to use their phones.

A report on the WSJ also tells how for some days around a third of Vodafone’s Dutch customers were unable to use voice mail services. Getting the service restored was a huge undertaking for Vodafone and in an e-mail the company gave no further detail about the actual damage or about what the cuts in services would mean for missed sales. However Vodafone said in a statement that restoring the service was “one of the most comprehensive and complex operations in the history of the Vodafone Group.”

By yesterday morning the network was looking more stable but work is expected to go on until tonight (Wednesday) to ensure everything is working normally once again. We can hardly imagine what it would be like if a major carrier’s service goes down as extensively as this and it’s often said that you don’t realize how much you use something until you can’t. That said, we do know just how much we use our phones and mobile Internet and think we’d be pretty lost without service for a day, let alone several days.

We’d like to know if you were one of the Vodafone customers in Holland affected by the outages and if you were left in a dilemma because of the non-service? Does everything seem to be back to normal for you now?

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