Candy Crush Saga complaints after latest app update


The latest Candy Crush Saga app update for Android and iOS released yesterday, bringing the game to version 1.41.0. Although we all know that Candy Crush is a massive hit, it often appears to be the case that after an update we hear of problems. Now we’re discussing some Candy Crush Saga complaints following the latest app update for Android and iOS devices.

Version 1.41.0 arrived on Google Play and the App Store yesterday and adds a new Dreamworld episode. There are 15 new levels so that it now reaches level 440 but under the ‘What’s New’ descriptions on the app stores nothing else is mentioned. We noticed that issues with the app were being discussed on social media and in Candy Crush forums, so took a look at the user reviews since the new update on the Google Play Store.

There are various points being made regarding problems and glitches with the app. For example one player commented today, “Crashes. Game updated this morning and now it crashes when I open it and it has taken 2 lives. I haven’t been able to play since yesterday. I just started playing this game so only on level 39. What I have found with King games is they don’t respond to issues. I also play bubble witch and its the same thing lots of issues but no response from King games. All they want is your money so you can advance in the game. If I uninstall and start over will I lose my progress?”

Another commenter says, “Updated. This morning game automatically updated but I am not able to send request to my friends for unlock me and not able to send any requests to my friends pls fix this bug I want to play game.” Yet another person says, “LATEST UPDATE DELETED ALL INFO!!! I UPDATED MY CANDY CRUSH AND LOST EVERYTHING!!! NOW I HAVE TO START FROM LEVEL 1!!! I will certainly use this opportunity to part ways with CC. UNINSTALLLLLL!!!”

A further commenter complains, “After Every Update…… Quit stealing my bonus lives and power ups!!. If you have extra lives & power ups, DO NOT UPDATE!! So sick of this $hit!!” As you can see there’s a fair amount of frustration being caused by these issues, although for the sake of fairness there are also plenty of app users who are perfectly happy with the game.

It’s impossible to say whether these are widespread concerns or whether these are isolated incidents, so it would be good to hear from readers who use the iOS or Android Candy Crush Saga app. Have you noticed any problems following the latest update? If so, what is the nature of your complaint? Let us know with your comments.


32 thoughts on “Candy Crush Saga complaints after latest app update”

  1. thesnuggler says:

    Yeah I lost ALL of my progress today. Everything was fine after the update, but suddenly lost everyting about 12 hours later. Hopefully re-installing the old version from my last backup will get it back? I was on Level 681 🙁

  2. Guest says:

    I updated last night, lost all levels. Was on level 485, all on 3 stars, lost all boosters collected from the wheel too. I’ve never, and will never, pay for anything with Candy Crush.

  3. Jill says:

    my phone automatically updates I opened the app and saw that I was back on level 1 from 187. Considering I have actually made in-app purchases you can imagine how frustrating this was. King should ltd should provide a full refund!

  4. Rob says:

    Was on level 197 now just gone to play and find I’m on level 1 !! Luckily never spent any money on it but still very frustrating, back to Angry Birds!

  5. Mr_Grumpy says:

    Was happily playing level 709 then when next started the app I had lost all my progress. Now back at level 1. While I haven’t needed to pay any money to get that far, it has taken a lot of time.
    I won’t be back.

  6. Jen says:

    I was on level 289. Opened this morning on level 1. Took me a year of playing. I will not be doing this again. Definitely removing this app from my phone. That was the last straw.

  7. Les says:

    I too have just been reset back to level 1 I was at level 365 and its taken a long time toget there. After all of the problems with previous releases, you’d think tht they’d test out the changes before they release them.

  8. judy says:

    Did the update today and am back to level 1 after being on level 299!!!!!!!!!!!!!!!!!!!!!!!!! I am so done with this. I will NOT start on level 1 again. This is just SICK!!! King does not respond to problems and they do updates without testing them – nor do they care if the users are unhappy.

  9. Stig says:

    Crashes repeatedly on my iPad 1 with iOS5. Works well on my iPhone 4s and on my iPad 4 witn iOS8.1
    Quite impossible to play on iPad 1.
    Strange as King claims that it is optimized for iOS5.

  10. Paws says:

    I updated as my Ipad mini updates automatically all the required apps. Opened game yesterday / last night after work , and was back to level 1 – I was only on 89 but that took me from May month and I am just so frustrated. I don’t get a lot of time to Chill out with games and this was my favourite . I used the Ipad restore back up (which I backed up on 30 October ) but it restored all other games except to Candy Crush level I was on. it remained on level 1. This is one way to turn people away if they don’t test their updates properly before releasing them. Why make the user suffer !!! , if they don’t fix this – its the delete button 🙁 . This is not how to help us distress after a long day in the office.

  11. Ten says:

    No problems with levels, maybe as I’m synched with FB. However, I now find my ‘friends’ have been replaced with complete strangers and I am informed of strangers’ scores. How do I restore my privacy? I’m concerned that others are accessing my mobile.

  12. Toby's mum says:

    I emailed King to complaint about my lives being taken and I’ve had no response. It was either late November or early December when I complained. Funny how there is NO problem taking my money if I want to buy gold bars?
    Does anyone know who their regulators are? Or is there not a gearing body which is why they get away with treating customers like dirt?

  13. Moto says:

    been playing candy crush for months, after the new update i cannot get into candy crush just a blank screen, not happy as am on level 309 and dont want to start from i again, can it be fixed?

  14. Mobret says:

    I updated the candy crush app yesterday…big mistake. The app now crashes every time I try to open it. Tried deleting and re-installing the app but that didn’t work either. I have iOS 5.1.1 on my iPad . Please FIX your software King!

  15. dj wasim says:

    I can instalation game candy crush 20%download but not the complete but why?? I want to compete 100% downloading game candy crush that,ok by dj wasim ???

  16. dj wasim says:

    Android mobil easily download and update any game with candy crush ?but why not microsoft avaible game candy crust game in lumia 535 plz plz plz this game in avaible my phon ? Dj wasim

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