HTC One X Wi-Fi problem with Tegra 3s & advice to customers
Although the HTC One X has been one of the smash-hit smartphones of the year so far this HTC flagship device has not been without its problems. We recently told readers about an apparent design flaw and now we hear that HTC has acknowledged there is a Wi-Fi problem with the HTC One X. Furthermore it seems as though it is only the HTC One X with NVIDIA Tegra 3 processors that are affected and we have news on advice for HTC customers.
At the end of May we told about some customers having issues with the phone and then a few days ago we told how Wi-Fi problems that some users had noted were apparently due to a design flaw. It appears that users can check out whether their device is affected by the alleged defect by simply squeezing gently on the reverse of the handset between the volume and camera buttons and if the Wi-Fi signal drops on releasing the grip, after first going up, then your device has the connectivity issue.
Now we hear that HTC has acknowledged this problem and HTC Europe has issued a statement. Speaking of “isolated reports” it tells how the area around the WiFi antenna connection points can be strengthened with a fix. Changes have been made to the production process to stop this problem happening and HTC say it is committed to customer experience and that it is conducting a comprehensive investigation and apologizes for the inconvenience. While this is all well and good it still leaves questions to be answered about the HTC One X and how many customers and regions are affected.
You may be interested to know then that a further report on the HTC One X has now cropped up saying that it seems to be only NVIDIA Tegra3 quad-core models of the One X that have been affected by this Wi-Fi problem according to an HTC spokesperson. That means the Snapdragon S4 processor with LTE variant sold on AT&T in the US should not be affected along with any other LTE model.
The latest advice from HTC if your HTC One X seems to be affected by this issue is to call your regional HTC customer support service (phone numbers for regions here) and they will talk you through what to do next. While you may be able to change your affected HTC One X where you purchased it, it’s best to try customer support first as advice will vary by country.
While people will be understandably frustrated if their phone is affected it’s good that HTC is taking action to remedy this situation. We’d like to hear from readers if they have an HTC One X affected with this issue. If you have already contacted HTC, how has this been handled? Was the company able to resolve your problem and how? Were you satisfied with the response? Let us know with your comments.